| Sr.No |
Parameter |
Performance / Satisfaction Levels |
| |
|
Average |
Good |
Excellent |
| 1 |
Pre-Tender: |
| 1.1 |
Within how many weeks was your request for service attended? |
3 wk |
2 wk |
1 wk |
| 1.2 |
Did you receive adequate information from ICS w.r.t organization, description of services and quotation in a timely manner? |
|
|
|
| 1.3 |
Was adequate information regarding audit procedure, rates conveyed in a transparent & clear manner. |
|
|
|
| 2 |
ORDER HANDLING |
| 2.1 |
Within how much time was the Registration number conveyed to you along with acceptance of your Purchase Order / Contract received in time?
|
3 wk |
2 wk |
1 wk |
| 3.1 |
Within how many weeks prior to audit the Document Review Report from ICS was received by you? |
1 wk |
2 wk |
3 wk |
| 3.2 |
Within how many weeks was the Plan received before audit date? |
1 wk |
2 wk |
3 wk |
| 3.3 |
Did the plan cover all necessary details of team regarding the team, scope of audit / survey, date, time, location etc. |
|
|
|
| 3.4 |
Was the Audit Plan revised at any stage (change of Auditors / Date of Audit) |
Yes |
|
No |
| 3.5 |
Did you feel that the Audit team had done adequate homework and were aware of your earlier Audit results? |
|
|
|
| 3.6 |
Did the audit team probe sufficiently well into your process? |
|
|
|
| 3.7 |
Did the Technical Expert know well about your process? |
|
|
|
| 3.8 |
Did the Technical Expert add value to your Audit / system. |
|
|
|
| 3.9 |
Was the Audit team equipped sufficiently well to carry out the services being rendered? |
|
|
|
| 3.10 |
Did ICS personnel brief you on the Audit/Survey program, methodology, QA Plan and Reporting etc. before commencing the audit / survey? |
|
|
|
| 3.11 |
Did the Team properly explain the audit/survey findings at the end of Audit? |
|
|
|
| 3.12 |
Did ICS team provide you with value added services i.e. observations for continual improvement? |
|
|
|
| 3.13 |
How did you find competence of the Audit / Survey Team (Auditors / Surveyors)? |
|
|
|
| 3.13.1 |
Professionally |
|
|
|
| 3.13.2 |
Attire wise |
|
|
|
| 3.13.3 |
Attitude wise / Degree of Cooperation |
|
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|
| 3.13.4 |
Did the team ask for any kind of favours like monetary / or non monetary or make
any kind of demands? |
Yes |
No |
|
| 4 |
POST AUDIT ACTIVITIES |
| 4.1 |
Within how many weeks (from closure of NCs) was the Audit / Survey / Inspection Report received with adequate and correct details? |
3 wk |
2 wk |
1 wk |
| 4.2 |
Was the Audit Report clear & include adequate information for making improvements? |
|
|
|
| 4.3 |
How much value added information do you find in Audit Report provided? |
|
|
|
| 4.4 |
Was invoice received in time with necessary supporting information / documents as per the contract? |
|
|
|
| 5 |
Would you recommend our company to your vendors / suppliers / associates /
contacts within the industry |
Definetly Not |
Probably |
Definetly |
| 5.1 |
If Definetly Not, please provide how we can improve ? |
|
|
| 6 |
Any other comments your wish to make, that shall add value to ICS in upgrading
its services to serve you better : |
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